I am proud to announce that I am implementing a 7(seven) day arrive alive, stay alive guarantee! This guarantee will apply to all the livestock I offer except as noted when posted or before purchasing. This will be a trial run to see how well the guarantee is received.

I pride myself in the care I give each of the animals while in my custody so I am confident that I will only be shipping the healthiest of specimens. Unfortunately, shipping can take it's toll and who knows what happens along the chain of custody so to help you, my customer, I'm offering this guarantee to put your mail ordering mind at ease and help make the entire experience as pleasant as possible.

If your critter does not arrive alive or stay alive for 7 days after leaving my hands I will be happy to credit you for it, minus any packaging and shipping costs, as long as the criteria below are met. Clean up crew packages and any clean up critters which received free shipping will be credited at 50% of the retail price posted. I am sorry but I can not place a credit on your card. Your credit here will not expire.

Criteria:

• Your package must be sent via FedEx Priority service and you must sign for delivery on the first attempt. You may choose other delivery options when conditions warrant, but only Priority will keep the guarantee intact.
• You must begin acclimating your new arrivals within an hour of delivery and use our acclimating procedures. Be sure to acclimate any critter that appears to be DOA as well.
• Your water must test within these acceptable ranges. Ammonia 0, Alkalinity 2.5 to 5.0 meq/L, Calcium 400 to 475 mg/L, Nitrate less than 25ppm, Nitrite 0, pH 8.2-8.4, and SG 1.021-1.025. You will have to include a separate water sample with your critter if returning.
• You must return the critter back to me with your water sample via USPS (you will be credited for the return shipping).
• The critter must not show any signs of abuse (mostly pertains to fish).

Never dispose of the critter you wish to request a credit for. Packages sent to businesses unfortunately do not fall under the guarantee. I can not be responsible for deaths due to incompatibility. If you are unsure if your new animals will get along with your current ones then please email me and I'll be happy to help you decide which critters are best suited to your tank. Shipper delays due to bad weather etc, and extreme weather conditons (ie below 30 degrees and above 95 degrees) will void the guarantee. It is your responsibility to know what weather conditions will be when you want to receive your livestock. I can not be responsible for damages caused by the carrier. I will file a claim on your behalf and forward any monies they pay on that claim. Never return a critter to me without my first approving it. Any critters sent without my approval will not qualify for a credit. Guarantee applies only to the original shipment and not the replacement.

Should you in the unlikely event suffer a loss:

• Notify me immediately via phone, fax, or email. I will provide you with the address to send back the critter. Notification must be given within 7 days of leaving my hands.
• Send the animal back in the original packaging if possible via USPS priority. Place it with a little table salt in a sealed ziploc bag. You may also send enough water to perform all the required tests in a sealed, double ziploc bag.
• The package must be postmarked within 24 hours of the death.